Errors Resolved by Users Without Administrator Privileges
An error occurred. Please check the status of the machine.
An error such as a machine internal error that cannot be resolved in the application occurred.
Check the machine.
Restart the machine if necessary.
See the machine's manual.
Failed to authenticate the machine. Please check the authentication settings and try again.
The specified user name and password are incorrect. Check the user name and password specified for the application, and then try again.
User code authentication was used for the copier, scanner, or fax function. User code authentication cannot be used for the copier, scanner, and fax functions. It is available for the printer function only.
The machine cannot be operated from this device while another user is changing the machine's settings or logging on. Please try again later.
The machine cannot be accessed while the settings screen is displayed or another user is logging in.
Close the setting screen on the machine's control panel.
Log off from the machine's control panel.
See the machine's manual.
[User ID] and [Password] have to be entered for [Locked Print].
Locked Print was specified, but [User ID] or [Password] was not entered.
Enter [User ID] and [Password].
Specify [Normal Print].
The password is incorrect. Please enter correct password.
The password specified for the PDF file does not match the entered password. Enter the correct password specified for the PDF file.
The format of the address of the registered mail is incorrect. Please refer to Troubleshooting in the user manual. Then register it with the correct format.
An error occurs if an e-mail address:
Includes characters other than single-byte characters
Is not in the form of a "string" or "string1@string2"
Make the format of an e-mail address correct. See List of Scan Setting Items in this manual.
Failed to send the file. Please refer to Troubleshooting in the user manual and then try again.
The whiteboard is not connected to the network or not turned on.
Check the network and power status of the whiteboard. For details, see the manual of the whiteboard.
Failed to save the file. Please refer to Troubleshooting in the user manual and then try again.
The whiteboard is not connected to the network or not turned on.
Check the network and power status of the whiteboard. For details, see the manual of the whiteboard.
The application is not started on the Whiteboard. Please start it.
The application cannot be enabled on the whiteboard for reasons such as the administrator settings screen or login authentication screen being displayed on the whiteboard.
Operate the whiteboard so that the screen of the whiteboard is displayed.
The whiteboard is busy processing something else and cannot respond now. Please try again after it finishes. If an error message is displayed on the whiteboard please check it and then close it, then try again.
The whiteboard is under a heavy load for reasons such as writing or reading files, hosting a remote whiteboard, or processing other tasks.
Wait until the operation on the whiteboard is complete, or close the remote whiteboard and try again.
Failed to save because functions are restricted on the whiteboard.
Some functions are restricted on the remote whiteboard. Remove the restriction on the hosting machine of the remote whiteboard.
Failed to find the machine. Please refer to Troubleshooting in the user manual. Then check your network.
The machine is offline (The machine is turned off, or either of them is not connected to the network). Turn on the machine, and set it online. See the machine's manual.
Energy saving mode is enabled on the MFP’s control panel, and the power to the wireless LAN interface is turned off. Press any button on the control panel of the MFP or touch the display panel so that the MFP recovers from energy saving mode.
Either the NFC was touched incorrectly or it is unsupported. Please ensure the NFC is supported and that the NFC tag is touched firmly enough to read it.
The NFC was tapped incorrectly, and the information cannot be read. Try again, making sure to tap the NFC tag firmly with the smart device.
An NFC tag of an unsupported specification (other than Type-B) was read. Use the NFC tag provided with the machine.
An NFC tag initialized incorrectly was read. Use the NFC tag provided with the machine.
Incorrect information has been found. Please check the information on the NFC tag.
The entered information was incorrect. Check the information, and enter the correct information.
Failed to connect the machine. Please check the machine's settings and IP address.
The machine is offline (the machine is turned off or is not connected to the network). Set the machine online. See the machine's manual.
The entered IP address was wrong. Check the entered IP address, and enter the correct IP address.
Failed to write data entered because it exceeds the limit of NFC tag. Please reduce data size.
The size of the data to be written exceeds the memory capacity of the NFC tag.
Use the NFC tag that is provided with the machine.
Reduce the amount of the data such as the number of setting items or character to be written, and write to the NFC tag again.
Either the NFC was touched incorrectly or it is unsupported. Please ensure the NFC is supported and that the NFC tag is touched firmly enough to read it.
The NFC is tapped incorrectly, and the information cannot be read. Try again, making sure to tap the NFC tag firmly with the smart device.
An NFC tag of an unsupported specification (other than Type-B) was read. Use the NFC tag that is provided with the machine.
An NFC tag initialized incorrectly was read. Use the NFC tag that is provided with the machine.
