Preparations

To use RICOH Print Support Application, you need to configure a printer or MFP that supports RICOH Print Support Application.

Confirming the Settings on the Printer or MFP

To use RICOH Print Support Application, the printer or MFP settings need to be as shown below. Confirm these settings.

Setting item

Setting values

How to confirm using your web browser (Web Image Monitor)*1

IPP

Enabled
(Factory-set value: Enabled)

  1. Log in to Web Image Monitor as a network administrator.

  2. Click [Device Management] [Configuration], in this order.

  3. Click [IPv4] in [Network], and confirm that [IPP] is enabled. If it is disabled, switch it to enabled.

Device Certificate

Installed
(Factory-set value: Installed)

  1. Log in to Web Image Monitor as a network administrator.

  2. Click [Device Management] [Configuration], in this order.

  3. Click [Device Certificate] in [Security].
    Confirm the following conditions for [Certificate1]:

    • "Certificate Status" must be "Installed".

    • The certificate must have a valid expiration date in "Validity Period".

    If an error message appears, see the web manual for your machine.

SSL/TLS

Active
(Factory-set value: Active)

  1. Log in to Web Image Monitor as a network administrator.

  2. Click [Device Management]  [Configuration], in this order.

  3. Click [SSL/TLS] in [Security].

  4. Confirm that the following settings are active. If it is inactive, switch it to active.

    • The version of the internet protocol you are using for "SSL/TLS".

    • [TLS1.1] or higher in "SSL/TLS Version".

IPP Authentication

  • User Authentication Function Main Unit

  • Authentication

  • Off
    (Factory-set value: Off)

  • Inactive
    (Factory-set value: Inactive)

  1. Log in to Web Image Monitor as a network administrator.

  2. Click [Device Management]  [Configuration], in this order.

  3. Click [IPP Authentication] under "Security", and check that the settings are specified as listed below.

    • [Off] in [User Authentication Function Main Unit]

    • [Inactive] in [Authentication]

    If a different setting is specified in each item, change the setting to [Off] or [Inactive].

*1 The procedures in this manual may be different for some versions of Web Image Monitor. If the procedures are different, see the instruction manual provided with the printer or MFP, or the Web Image Monitor Help.

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Installing RICOH Print Support Application on a Computer

Setup your computer to use RICOH Print Support Application.

  1. If RICOH Print Support Application is not installed on your computer, install it.
    Search for "RICOH Print Support Application” on the Microsoft Store, and download it. Installation starts automatically when the downloading process is complete.

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Confirming that RICOH Print Support Application is Installed on Your Computer

The application name appears in the search results when the application is installed properly.

Windows 11

  1. On the [Start] menu, click [All apps].

  2. Search for "RICOH Print Support Application".

Windows 10

  1. Click [Start] [Settings] [Apps].

  2. Search for "RICOH Print Support Application" under [Apps and Features].

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Uninstalling RICOH Print Support Application

You can uninstall the application from [Start] menu.

Windows 11

  1. On the [Start] menu, click [All apps].

  2. Select "RICOH Print Support Application", and right-click.

  3. Click [Uninstall] [Uninstall].

Windows 10

  1. On the [Start] menu, Select "RICOH Print Support Application", and right-click.

  2. Click [Uninstall] [Uninstall].

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